I am genuinely delighted to prepare your artwork for shipment! Shipping original paintings is a meticulous process designed to ensure each unique piece's safe and secure delivery. Once your artwork is ready, it will be carefully packaged using high-quality materials to protect it from potential damage during transit.

Kindly note that collectors are responsible for any VAT, import fees, or other duties imposed by your local government upon delivery.

I do my best to meet these shipping estimates but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

Your understanding of these processes is greatly appreciated, as I strive to bring the beauty of art directly to your space with the utmost integrity and care.

PROCESSING TIME

Please allow 2-3 business days for handling.

ESTIMATED SHIPPING TIMES

North America:

• 3-7 business days

Europe:

• 8-10 business days

Australia, New Zealand and Oceania:

• 10-15 business days

Asia Pacific:

• 15-22 business days

Ships everywhere except Afghanistan, Belarus, Bhutan, Brunei Darussalam, Chad, Cuba, Crimea, Côte d’Ivoire, Eritrea, French Guiana, French Polynesia, Ghana, Guadeloupe, Iran, Iraq, Kazakhstan, Kyrgyzstan, Laos, Lebanon, Liberia, Martinique, Mongolia, Myanmar, Nigeria, North Korea, Palestinian Territories, Reunion Island, Russia, Samoa, Saint Pierre and Miquelon, Sierra Leone, South Sudan, Sudan, Syrian Arab Republic, Tajikistan, Timor-Leste, Turkmenistan, Ukraine, Yemen, and Zimbabwe! ✈

I want you to feel completely assured about your purchase, so I'm happy to accept returns, exchanges, and cancellations under specific conditions. Email me in regard to questions at support@artcelias.art.

If you need to initiate a return, please get in touch with me within seven business days of delivery and ship the items back within three business days. To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

For cancellations, please contact me within 1 hour of your purchase to ensure timely processing.

Due to their unique nature, certain items may not be eligible for return or exchange. This includes custom or personalized orders, perishable products like flowers, digital downloads, and items on sale or gift cards.

For exchanges, the fastest way to get what you want is to return the item you have. Once your return is accepted, you can purchase the new item separately.

Regarding refunds, I will notify you once your return has been received and inspected and whether the refund has been approved. If approved, you will be automatically refunded using your original payment method. Please remember that it may take some time for your bank or credit card company to process and post the refund.

Your satisfaction is my priority, and I appreciate your understanding of these policies as I strive to ensure a smooth and enjoyable experience for you.

If you receive a damaged product, I encourage you to contact me promptly at support@arcelia.design so that I can assist you in obtaining a replacement or a refund.

To ensure a smooth resolution, please provide your order number and full name and include photographs of the damaged item.

It is essential to inspect your order upon delivery and contact me immediately if you notice any defects, damage, or errors in the item received. Your satisfaction is paramount, and I am committed to evaluating the situation thoughtfully to make it right.

Thank you for your understanding and cooperation in this matter. I strive to provide you with the highest-quality experience in your art collection journey.

All artwork is assigned a specific pricing structure designed to help customers appreciate each piece's inherent value. I utilize a pricing system called CPSI (Cost Per Square Inch), which provides a transparent and standardized approach.

My CPSI rate is set at $1.50. To illustrate this, let's consider one of my paintings, which measures 8 inches in height and 8 inches in width. The art supplies cost me around $65.

To calculate its price, we multiply the height by the width (8× 8) x $1.50 + $65, totaling $161.

This pricing methodology reflects not only the dimensions of the work but also the artistry and labor invested in creating it.

Transparency in pricing fosters a deeper connection between collectors and their chosen pieces, fully allowing you to appreciate each artwork's beauty and craftsmanship.